Cashless & TOP-UP

Cashless means that neither cash nor card payments are used for transactions at bars and stands within the festival area. Instead, all transactions are conducted electronically through the festival wristband. Bucht der Träumer* has been using the cashless system since its first festival.

You have two options: 

1. Online (Pre-) Top-Up: 

Create a personal account with our cashless provider Weezevent, link your ticket using the barcode, and choose your desired amount and payment method. Once your payment has been completed, the balance will automatically be stored in your account. When you arrive at the festival entrance and your ticket is scanned, you will receive your wristband with the preloaded balance.

Online top-up for the Bucht der Träumer* Festival 2026 is available from Monday, July 27, 2026, 8:00 AM until Monday, August 17, 2026, 1:00 AM.

You can create your personal account here:

2. At the festival grounds: 

You can add credit to your account at the festival grounds using cash or a card (debit or credit card). You can do this either at the Cashless Point (cash and card) or at the vending machines (card payment).

Creating your personal account is very easy.

Sign up at

enter your personal information. Then link your account to your festival ticket and top up your balance from the comfort of your own home.

Once you've registered, you can link your ticket to your personal account. To do so, enter your ticket's barcode, and your account will be linked to your ticket. Your prepaid balance will then be automatically loaded onto your festival wristband at the entrance.

DO I HAVE TO CREATE A CASHLESS ACCOUNT?

No, you don't need an account to add credit at the Cashless Point or at a vending machine on the festival grounds.

You will need a personal account at the latest if you want to request your refund online.
Please note, however, that if you do not have an account and lose your festival wristband, you may receive a replacement wristband, but your remaining balance cannot be recovered.

With an account, your balance can be easily transferred to the new wristband.

• You can use it to load cashless credit in advance and get the remaining balance refunded online after the festival.
• You can view your transactions and your current balance at any time.
• When you check in, your account will automatically be linked to your cashless chip, which is attached to your festival wristband, and you can get started right away. 
• If you lose your wristband, we can deactivate the chip and transfer the balance stored on it at that time to a new chip.

Whenever you make a purchase using your chip at the festival, you can ask our staff to show you your current credit balance. Alternatively, you can check your credit balance at the Cashless Point or the kiosks on the festival grounds. If you have an account, you can check your balance there and also view all your past transactions.

Throughout the entire festival grounds, with the exception of the trash deposit (cash only, payable on-site at check-in), neither cash nor other payment methods are accepted. Payment is made exclusively using the cashless chip attached to your festival wristband. You can use it to pay at all bars and booths.

On the festival grounds (August 16–17, 2026):
From Sunday, August 16, 2026, 10:00 AM until Monday, August 17, 2026, 10:00 PM, you can conveniently collect any remaining balance from your chip at the Cashless Point.
Refunds on site are paid out in €0.50 increments.

After the festival (August 18 – November 15, 2026):
If you would like to request a refund after the festival
(from Tuesday, August 18, 2026, 12:01 AM until November 15, 2026, 11:59 PM), you will need a personal account. If you already have one, your refund will be sent to the card, IBAN, or PayPal account you originally used. If no payment method is linked to your account, you will need to provide your bank details.
Refund requests are usually processed within 14–21 days.

After the festival (from November 16, 2026):
From November 16, 2026, 12:01 AM onwards, please send an email with the required information to cashless@bucht-der-traeumer.de.

1. Your full name
2. Your chip ID
3. Your bank account information

PLEASE NOTE: If you want to have the remaining balance from another chip that is not linked to you paid out, we need a brief written authorization from the person in question (via email; please CC us) stating that we may transfer the remaining balance from chip ID (number) to your account.

Refund requests are usually processed within 14–21 days.
–> If you choose not to request a refund and let your remaining balance expire, it will stay with the festival. In that case, thank you so much for your generosity! <–

Your cashless balance is linked to your personal account.
If you do not want your balance to be transferred to the person receiving your ticket, please contact cashless@bucht-der-traeumer.de and provide the following information:
– First name
– Last name
– The email address associated with your cashless account
– The amount you would like to have refunded
– Your original payment method
– Your IBAN and BIC
–> Please note that refunds may take up to 14 business days to process. <–

IMPORTANT:
If you have not received a confirmation email from us stating that your refund has been processed (or is being processed), but you transfer your ticket to someone else in the meantime, the new ticket holder will receive access to your balance and it will no longer be possible to refund it to you.
–> Sending us an email does not mean the refund process has started.
–> The process begins only once you receive a confirmation email from our team.

PLEASE EXPECT DELAYS DURING THE FESTIVAL
Please keep in mind that from Thursday, August 13, through Monday, August 17, 2026, our team will be busy running the festival. During this time, we cannot guarantee a prompt response to emails sent to cashless@bucht-der-traeumer.de.

TICKET RESALE VIA TIXFORGIGS:
If you sell your ticket through the official TixforGigs resale platform, the buyer will receive a completely new ticket. This means your cashless balance is not transferred as part of the resale.

Yes. You'll need to create a new account so we can link your new ticket to this year's event. You can use the same login details (email address and password) as before.

How much does using the cashless system cost?
–> There are no fees for using the cashless payment system.

If your chip stops working or you lose your wristband, please visit the Cashless Point and ask for a replacement wristband.
You'll be asked to present a valid photo ID and will then receive a new wristband.
If you created a personal account before the festival and we can clearly identify it, your remaining balance will be automatically transferred to your new chip.

If you did not create a personal account, it is not possible to block your chip, as we have no way of uniquely identifying it.
Bucht der Träumer* cannot be held responsible for any remaining balance spent between the time your wristband is lost and the time a replacement wristband is issued.

You can of course also tip at bars and stalls. To do this, simply say a higher amount as usual (€0.50, €1 or €2) and the bar staff can then add the money to their tip account.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g. processing refunds).
We also maintain appropriate administrative and technical safeguards to protect the personal data in our care against loss, theft, unauthorized access, misuse, alteration, or disclosure. We have implemented measures to ensure that all personal data under our management and control is kept secure.


What data does Bucht der Träumer* collect when I create a personal account?
If you create a personal account before the event, we collect the following information:
– Your first name
– Your last name
– Your email address
– Your ticket barcode
– Your account balance

On the festival grounds (August 13–18, 2026):
Yes! During the festival, the Weezevent team will be available at the Cashless Point to assist you with any cashless payment questions or issues.

After the festival:
Please send your questions to cashless@bucht-der-traeumer.de.