Arrival & Check-in
Öffnungszeiten supporta-base & Kontakt
Setup & Build Down
09:00 – 20:00 Uhr
During
Thur 08 AM - Mon 10 PM
Contact
Tel. +4915125546380 (from 03.08. – 21.08.)
Mail: supporta[at]bucht-der-traeumer.de
Till when can I arrive?
During Build Up please arrive till 08 PM.
During Festival the entry is open 24 hours.
How doers the Check-In work?
Set Up & Build Down
If not otherwise agreed, please check in at the SupportA Base Reception on your first working day by 08:30 at the latest, and at least one hour before your first shift. If you are arriving on your first working day, we recommend setting up your tent in the afternoon or evening so that you can arrive at your shift on time. Please check out again at the SupportA Base Reception after each shift – only then is your shift considered completed.
During
Please check in at the SupportA Base Reception on your day of arrival and at least one hour before your first shift. After each shift, please check out again at the SupportA Base Reception. Your shift is only considered completed once you have checked out.
Basic Participation Requirements
Am I allowed to apply for SupportA if I'm under 21?
Unfortunately, no. You must be at least 21 years old to participate, and we’re unable to make exceptions.
Will I receive food and drinks as a SupportA?
During setup and takedown, you'll be provided with breakfast, lunch, and dinner from our crew kitchen. During the festival itself, however, there is no catering for SupportA so you'll need to bring your own food. Drinking water will be available for all shifts at the SupportA base, so please bring a water bottle!
How many shifts do I need to work in exchange for a festival ticket?
During Setup you'll have three, during Build Down two days. During the festival you'll do two shifts of 8 hours.
During set-up and teardown, working days are not tied to fixed hours. Full board is included throughout, which enables and requires flexible scheduling. Depending on the area, some shifts have fixed times – others follow the progress of the work. We don't expect heroics, but we do expect a mindset of pitching in and showing up when needed. Anyone who reaches their limits is welcome to contact the SupportA-Base at any time.
Erklärunge zu den Positionen
Build Up & Build Down
- Build-up: You will be on-site for three days during the period from August 4th to 14th. Your specific area of work will be assigned by us during the application process. Areas include crew kitchen, eco team, floor construction, production assistance, and much more.
- Take-down: You will be on-site for two days during the period from August 18th to 22nd. Your specific area of work will be assigned by us during the application process. Areas include crew kitchen, eco team, floor dismantling, production assistance, and much more.
IMPORTANT: Staying on the festival site during the set-up period is only permitted within the timeframe of your assigned shifts. For example, if you arrive two weeks before the festival begins for set-up, you must leave the site again after completing your confirmed shifts and return only when the festival officially starts.
DURING FESTIVAL
- Ecoteam: sustainable and essential for our festival. You'll help us keep the site clean and in order — that means replacing trash bags, supporting the floor crews in restoring the dance floors, and more. You're making a truly valuable contribution to our festival and: you'll be moving around the grounds a lot, so you’ll be right in the middle of the action, not just on the sidelines!
- Crew Kitchen: You'll be chopping and cooking alongside our crew gourmet team in the catering tent, helping to feed all the hardworking helpers — from production leads to volunteers — with delicious meals and snacks.
- Parking & Camping Guidance: You’ll help between Thursday morning & Saturday morning to smoothly get all new arrivals with cars and campers onto the festival grounds. Your two shifts will take place within the first 48 hours of the festival — after that, it’s time to hit the danc... uh, the dancefloor!
- PowerSupportA: At festivals, all sorts of unexpected tasks come up that need to be handled. That’s where our small team of flexible helpers comes in — they’re deployed wherever needed. Think of it as a busy little surprise package!
- Beverage Storage: All drinks at Bucht are served in cups. Not all of them make it back to the bars. You’ll support our beverage storage team by sorting the different types of cups and returning them to the bars. Cool festival carts included!
- Artist Care: You’ll support our artist office in welcoming the artists and making sure they have everything they need to feel at home with us. IMPORTANT: We only accept applicants with experience and a valid driver’s license for this position. Please briefly describe your qualifications for artist care in the comment section and let us know if you have a driver’s license.
- Security Posts: There are various positions that need to be monitored during the festival. These include backstage areas, floor tech zones, and several other access points.
- SupportA-Base Are you a coordination talent? Then this is the perfect spot for you! You’ll help us assign SupportA volunteers on site and guide them to their jobs. The conditions are the same, but you’ll gain deeper insight into the festival operations. Interested? Send us an informal application at supporta@bucht-der-traeumer.de and let us know why you’re the right person for the job.
VERPFLEGUNG
- Water is available for all shifts at the SupportA-Base.
- Während des Auf- und Abbaus werdet ihr vollständig von unserer Crew-Küche versorgt.
- Während des Festivals gibt es kein Catering für SupportA. Es gilt Selbstverpflegung.
Deposit, Refunds & Ticket Transfers
I’ve already paid my deposit but can no longer support as a SupportA. What does that mean?
Until July 19, you may cancel your participation as a SupportA and receive a full refund of your deposit. After July 19, the deposit will only be refunded in full upon presentation of a medical certificate or another valid reason. Without supporting documentation, only 50% of the deposit will be refunded. If you fail to show up for your shift without notifying us in advance, the entire deposit will be forfeited. Please note that not being assigned to the same shift as your friends or not receiving your preferred shift does not constitute a valid reason for cancellation.
Is it possible to transfer a SupportA ticket to someone else before the shift starts if the deposit has already been paid?
Yes, a transfer is generally possible, but subject to certain conditions. If you would like to transfer your ticket to another person, you must inform us in writing at supporta@bucht-der-traeumer.de and include your IBAN and your full name. You will then receive your ticket deposit back. The new person must subsequently register as usual, complete the accreditation process, and pay the deposit again before they can take over your shift. This ensures that all formalities are handled correctly and that a smooth process is maintained.
Can I transfer my SupportA ticket to someone else if I’m sick?
Yes, in certain cases transferring your ticket is possible. For example, if you have already worked during setup and completed all your shifts but become sick shortly before the festival, you may transfer your earned ticket to someone else. It’s important that you inform us beforehand and provide a medical certificate. This way, we can officially confirm the transfer and ensure everything runs smoothly.
Is it possible to use a previously purchased festival ticket as a deposit?
No, your festival ticket cannot be used as a deposit. However, during the application process, you can get a refund for your ticket once you have paid the deposit.
Is it possible to get a refund of the ticket price before paying the deposit in individual cases?
In exceptional cases, this is possible. Please contact us directly with a brief explanation at supporta@bucht-der-traeumer.de. We will then decide on a case-by-case basis.
I can’t afford the deposit right now. Is there an option to pay in installments or pay later?
Yes, we strive to find individual solutions. If you can’t pay the deposit right away, please contact us early. Together, we’ll discuss possible installment plans or a later payment date to ensure you can still participate.
Can I work shifts together with my friends?
When assigning teams, we take your information about your best friends into account. Later on, you’ll have the chance to choose your shifts independently - first come, first served. Depending on the team and shift schedule, there are limited opportunities to work together. Therefore, there is no guarantee that you’ll be assigned to the same shifts as your friends. However, shift swaps are possible.
How can I swap my shifts?
To swap your shift, you first need to find another person who wants to exchange shifts with you. You can use our Telegram group or ask other SupportA at the festival. To register your shift swap, you must both be present together at the SupportA Base to officially log the exchange.
Camping, Vehicles & Infrastructure
Where am I allowed to camp as a SupportA during setup and takedown?
SupportA dürfen auf dem regulären Campinggelände zelten – sowohl während des Auf- und Abbaus als auch während des Festivals.
As a SupportA, do I need to buy a separate ticket for my van to park on the camping grounds?
Ja, das sogenannte Camper-Ticket für Camper muss separat gekauft werden – auch für SupportA. Wir empfehlen dir, dir frühzeitig eines zu sichern, da diese Tickets erfahrungsgemäß schnell vergriffen sind. Parktickets bekommen jedoch alle SupportA bei Bedarf for free.
Am I allowed to bring my camper during setup?
Yes, you can bring your camper during setup even without a camper ticket. However, your camper must be removed from the site after setup, unless you have a camper ticket for the festival period.
Can my camper stay on the site from setup until the end of the festival?
Ja, dafür brauchst du ein gültiges Camperticket. Dieses kaufst du im Ticketshop, löst es vor Ort bei uns ein und erhältst dann eine Campermarke, die am Fahrzeug angebracht wird.
Am I allowed to bring my car onto the festival grounds?
Only for unloading. Afterwards, the car must be parked in the designated parking area. You will receive a (free) parking permit at the SupportA base reception.
Food & Supplies
How does catering work during setup?
During the setup phase, you will be fully catered for during your shifts: breakfast, lunch, and dinner are included. At check-in at the Base, you will receive a so-called kiosk card with digital meal vouchers. You can use these in the crew catering area. You will receive further details on site.
Meal times (subject to change):
Breakfast: 8:00 AM – 11:00 AM
Lunch 12 PM - 3PM
Dinner: 7 PM - 10 PM
Cold water is also available. Please bring a water bottle, as the water is provided through a filter. Additionally, there are several water stations located throughout the site.
With the kiosk card, you can also purchase drinks like lemonade, beer, and snacks. To top up the card, you’ll need cash. Any unused balance can be refunded in cash at the end of your setup period.
Are there showers and restroom facilities on the site?
Yes, shower and toilet containers are available on site. Warm water is provided, so you can stay well taken care of during both the festival and setup.
Can I also load credit onto my wristband as a SupportA?
Yes, to avoid long waits at the top-up stations on site, you can conveniently load credit onto your wristband online. You can find all the information about our cashless system here.
Is there an ATM or supermarket on the festival grounds?
There is no ATM on site, so please make sure to bring enough cash with you. The nearest supermarket is about a 10-minute drive away, so we recommend shopping before you arrive.
Is there a glass ban on the festival grounds during setup and takedown?
There is a glass and bottle ban during the festival to reduce injury risks and waste. We aim to keep the number of glass containers on the festival grounds as low as possible. However, this glass ban does not apply during setup.
Organization & Safety
Am I insured while working on the festival grounds, and how is liability handled?
By signing your membership agreement with Kulturmuschel e.V., you are insured through our club’s insurance for many types of damages on the site - provided they are not caused by gross negligence. Still, please take good care of yourself and others, and only perform tasks you feel confident handling!
Is swimming allowed in Helenesee during setup and takedown?
No, swimming in Helenesee is strictly prohibited during setup and takedown. Anyone caught violating this rule will unfortunately have to leave the festival grounds.
Special Cases: Animals & Children
Am I allowed to bring a pet or assistance dog onto the festival grounds?
Pets are generally not allowed during the festival, including on the camping grounds. We are a bit more flexible during setup, but a strict no-pets policy applies for the festival itself. The only exception is officially recognized assistance dogs, which must meet certain requirements: they must be kept on a leash at all times, be constantly accompanied by their handler, and have a marked leash with the handler’s name and phone number.
Important: This is a case-by-case decision and not a general entitlement. If you need to bring an animal companion, please contact us by email in advance at supporta@bucht-der-traeumer.deDepending on the area of work, a team change may be necessary.
Can I bring my child to the setup?
Yes, this is generally possible. However, for insurance reasons, your child cannot be with you during your shifts. Please note that in case of any damage, liability could become an issue, and we cannot assume responsibility. Therefore, please ensure your child is well cared for during your working hours.
Die Regelung zu Kindern während des Festivals entnimmst du bitte den allgemeinen FAQs.