All online tickets are personalized. You will only get admission to the festival if the name on the ticket matches yours! You can assume that the majority of offers via Facebook, Ebay classifieds, Craigslist etc. are of a fraudulent nature.

Basically: Don't transfer money to people you don't know! Even if you have a harmless profile photo.

Admission to the Bucht der Träumer* Festival is only allowed from the age of 21. We'll be checking your IDs at the entrance and will make no exceptions!

The site is accessible by car and train, Bassliner and bicycle. The festival site is located here: Google Maps Link

Arrival is possible from Thursday 17.8.2023 from 12:00 hrs and latest departure is on Tuesday 22.8.2023 at 12:00 hrs.

There will be an awareness team on site who will be available as a contact person for any cases of assault for affected persons. Please look out for each other and get help in case of assaults, violence, sexist, racist or discriminatory situations. Please be aware and reflective of how you treat yourselves, your fellow human beings and nature. Near the Saga you will find contact persons around the clock at the awareness and psy-care tent.

You can find out more about our awareness structures and processes here.

Due to the closure of the shore after the landslide last year, unfortunately swimming is not allowed in the lake. We will set up other splash and spa attractions on the mainland. It may get wet!

We will conduct random wristband checks on the premises during the event. Passing on the festival wristband is not permitted. The wristbands are equipped with a payment chip. So you can pay cashless everywhere.

The Bucht der Träumer* Festival is 100% cashless. You pay for everything with your chip on your festival wristband and can then move around the festival grounds without any money or valuables. The wristbands can be topped up anonymously with cash or also with an EC card. The remaining credit can be paid out at the cashless stand from Sunday 10 am to Monday 10 pm. This is also possible afterwards via the following link: HERE

HOW DO I RECHARGE MY WRISTBAND?

At the check-in you will receive an anonymous RFID wristband, which you can recharge:

IN ADVANCE: Anyone with a festival ticket can register at the following link and top up the account beforehand via Visa or Mastercard. The registration is free of charge and prevents, for example, that you have to stand in line after your arrival. In addition, you can check your transactions in the created account at any time, check your balance, and top it up again if necessary HERE.

ON SITE: You can top up your credit by debit or credit card at the five self-loading stations and at the CashlessPoint., At the CashlessPoint you can also top up with cash.

With EC or credit card, the minimum amount is 10 € With cash, the minimum amount is 5 € and you can only top up with 1 € coin or more You can top up a maximum of €250 per transaction..

HOW DO I CHECK MY BALANCE?

ON YOUR ACCOUNT: HERE.

ON SITE: At the CashlessPoint, or at one of the five recharge stations Whenever you buy something and pay with your wristband

HOW DO I GET MY REMAINING CREDIT BACK?

The remaining credit on your wristband at the end of the festival can be paid out as follows:

ON SITE: You can withdraw your credit at the CashlessPoint from Sunday 10am to Monday 10pm without complications.

ONLINE Until 30.09: If you forgot to withdraw your remaining credit at the festival, you can also apply for a refund online. Refunds can be requested from 08.23- 09.30 via the following link: HERE

MAIL From 01.10: After 01.10 you send us a mail with your chip number and bank details to cashless@bucht-der-traeumer.de to have the remaining credit paid out. The processing time is then 14 - 21 days.

LOST BRACELET

If you have lost your wristband; we can block it and transfer your credit to a new wristband. Please go to the Info-Point and have your photo ID ready. The Bay of Dreamers Festival cannot be held responsible for your credit spent between the loss of your wristband and the issuance of a new wristband.*

TIP

Yes, you can tip at the bars, food stalls and other places with your wristband. To do this, you simply state a higher amount as usual (in 0.50 € increments) and the bar staff can then credit the money to their tip account.

All bungalows at Lake Helene are currently reserved.

We have limited space for camping with bus/camper. Once this area is full, there is only the possibility to park vehicles in the designated parking areas. Unfortunately, camping with cars is not possible at all on the smaller camping area, because our camping area is located in the middle of the forest. Please leave your camping stoves at home. Due to the danger of forest fires, camping stoves may not be used.

For buses, campers, motorhomes and cars with mattresses - i.e. everything you sleep in - you need a camper ticket (40€ + VVK fee). This must be purchased online in advance due to limited capacity. Parking tickets for cars (20€) can be purchased on site.

The sale of illegal drugs is not tolerated. Dealers fly out immediately!

There are shower containers, as well as fixed showers of the campsite.

With a lot of love we have put together a great music program for you on the floors. The campground, on the other hand, is meant to be a place of retreat. Please respect the quiet areas and leave your own sound systems at home.

The Red Cross is on site for medical emergencies.

There will be several stands. The offer is mainly vegetarian and vegan. There will again be a limited offer of organic and game meat. Please remember to consume meat in moderation, also with a view to climate protection.

Not all floors on the Bay of Dreamers* run continuously from Friday to Sunday.

Open fires are strictly prohibited! Since our camping area is in the middle of the forest, it is unfortunately not possible to grill there. Please leave your camping stoves at home! With the dry summer, we have to be super careful with the forest fire risk.

Professional photography and all filming are prohibited. Please be considerate of each person's sanctuary. No one wants to be photographed while celebrating without being asked.

For the documentation of the festival a camera team of us will be on the way. Only this team is allowed to make professional film and photo recordings. This team will also be very sensitive when recording people. By purchasing the ticket you agree to be pictured on the footage.

There will be no ATM at the festival. However, at the reception of Lake Helene there will be the possibility to withdraw money for emergencies for a fee of 5 € (for every 100 € or part thereof). Opening hours: Thu 10am - 6pm and Fri, Sat & Sun 10am - 3pm

Enjoy the festival, take care of yourselves and your fellow human beings and rather ask once more if you have the feeling that a person is not well.

Psychological as well as physical violence and wanton damage to property will not be tolerated.

Glass and bottles are prohibited on all beaches of Lake Helene. Thus, for our part, glass and bottles are also not welcome on the entire site. We would like to reduce the amount of glass bottles and other glass containers to a minimum in order to keep the risk of injury and the amount of garbage small. Those who would like to dance barefoot should be able to do so without worry. Therefore, please fill your drinks into other bottles or cups before entering the area.

Please refrain from graffiti and tags. The removal on borrowed things (toilets, technology, etc.) will be very expensive for us and thus endangers the long-term survival of the festival. Whoever is caught anyway, will be kicked out.

Participation in the festival is basically on your own responsibility. We assume no liability for physical and material damage during the event and also not in the context of the arrival and departure. The instructions of the security, the fire department and the DRK are to be followed!

Dogs are not allowed. In our opinion, a festival is not a place for animals.

The Bucht der Träumer* Festival is a festival for adults 21 and older. Possibly we will build up a Kids-Space in the next years. But this year there will be no extra offer for kids. Should you still want to take the little rascals with you, there is a camping site, which is not part of the festival area, but is next door and offers changing table, washing machine (for a fee) and peace and quiet. There is also a small climbing playground at the main stand.

Forgot your toothbrush or need some chewing gum? Whether it's cigarettes, condoms, trick-or-treaters, toothpaste or other small items - you'll find plenty of knickknacks and everything your heart desires in the kiosk.

Please leave your confetti at home. We want to respect nature and leave everything as we found it.

There will be no extra cell phone charging station at the festival. Our recommendation: Turn on cell phones only in case of emergency and forget times and urgencies.

Lost and found items can be handed in at the Lost&Found at the Cashless-Point. After the festival you can contact the following e-mail address: fundsachen@bucht-der-traeumer.de

Without the support of numerous SupporterA the festival would not be feasible, hundreds of stewards, guards and various other positions are to be filled. Become part of the big picture and apply as a SupportA. You can find more information here: Apply

In addition to the ticket price, we charge a garbage deposit of 10 euros. The deposit will be returned to you upon return of a filled garbage bag and garbage deposit tag. Alternatively you can donate your garbage deposit and support the preservation of the festival.

The garbage return times at the festival are as follows Sunday 10:00 - Monday morning 1:00 a.m. Monday 08:00 - 22:00 Tuesday 08:00 - 12:00

Translated with www.DeepL.com/Translator (free version)

Please pay attention to the announcements of the parking lot crew: Entrances and exits, as well as rescue routes must be kept clear.

Vehicles parked on the escape routes will be towed away immediately at the owner's expense. The StVO applies on the premises!

There are no press accreditations for the Bucht der Träumer * Festival. For questions please contact info@bucht-der-traeumer.de.

We will again have a Psy Care drop-in center on site for mental health emergencies.

Would you like to share a Bucht der Träumer*, but can't afford the full ticket price? Every year we offer the so-called reductions. These discounted tickets are intended for people with an income below € 850. Current information about the application and allocation of Reduzini found at Tickets.

Reduzinis are personalized and not transferable!

Sexist, racist, homo- and transphobic, anti-disabled and similar assaults will NOT be tolerated! In such cases, please contact the awareness team or the security. Nazis have no place at the festival. No means no! Whoever is looking for protection or needs a time out will find support at the Awareness/Psy-Care area.

Unfortunately we do not expect the lake to be reopened until august 2023. Swimming is still absolutely forbidden, due to the danger of landslide.

Unannounced sales stands will not be tolerated and will be dismantled by us immediately!

You will find several supermarkets in nearby Frankfurt (Oder).

We will distribute a certain number of pocket ashtrays on site. But please bring your own pocket ashtrays and do not throw cigarettes on the ground.

The resale of the Bucht der Träumer* tickets takes place exclusively on the official Tixforgigs page.

If you can't come to the festival, you can offer your ticket there and set the resale price (within +/- 10 € of the original price) yourself. There you can also pass the ticket on to a specific person. When setting up the resale, you can choose between “Public” and “Private”. If you choose ""Private"", the offer will not appear in the shop. A link is generated for this, which can then be forwarded to the appropriate person. With the link, this person can then purchase your ticket via the platform. If you choose “Public”, the ticket will appear again in the shop at Tixforgigs.com.

When purchasing, the new buyers name is automatically entered, after which the old ticket is no longer valid. Here there are instructions for setting up resale. If you have any other questions about ticketing, please contact support@tixforgigs.com directly.

There are toilet containers, as well as fixed toilets of the campsite. In addition, there are also porta-potties and div. urinals. Missoir is also there - the best women urinals :)

There will be several drinking water tapping points.

In case of severe thunderstorm (with lightning): Leave dance floor and event area Keep calm Get into the vehicles Offer shelter to other visitors in the vehicle Avoid the forest! Help those in need of help and injured Pay attention to the announcements of the organizers.

Unfortunately, theft sometimes occurs at festivals. Please do yourself a favor and do not leave any valuables in the tent. There will be no lockers.